LINNEA orders are processed and shipped from our Midwest studio in Carmel, IN with FedEx Ground, UPS ground, or USPS.

Ground shipping rates for all contiguous U.S. orders (based on order total):

$00.00 - $24.99   $6.95
$25.00 - $49.99:  $9.95
$50.00 - $74.99:  $12.95
$75.00 - $99.99:  $15.95
$100.00 and above:  COMPLIMENTARY

 

LINNEA orders are processed and shipped within 5 business days from our production studio in Indiana. We ship ground Monday –Friday, and our cutoff each day for shipping is 2 pm EST. Orders are not processed or shipped on weekends and major holidays. During promotions, holidays, and at the end of each month, order processing and shipments may be delayed slightly due to high order volumes.

To preserve the integrity of our handcrafted products, LINNEA does not ship in extreme temperatures, whether hot or cold. If this should occur and your order is affected, our sales liaison team will notify you via email and phone.

We are only able to ship to the contiguous 48 states. We do not ship to APO/FPO addresses, PO Boxes, Hawaii, Alaska, U.S. Virgin Islands, and Puerto Rico. We are not able to ship internationally at this time.

Additionally, LINNEA is not responsible for lost packages for which delivery confirmation is provided by the carrier at any service level.

Returns

 

At LINNEA, we craft our products in small batches and carefully inspect them before shipping. ALL SALES ARE FINAL and cannot be returned or exchanged, so please make your selections carefully. LINNEA does not replace, refund, or exchange products that have been purchased from one of our retail partners. Replacements or in store credit for lost, stolen, or damaged packages may only be issued if Savedby purchase protection is purchased with the order effected. See SavedBy – LINNEA for more information.

Thoroughly inspect your package(s) upon arrival for any damages. In the event damage occurs during shipping, please report any issues along with supporting photos (required) within three (3) days of delivery to support@linneaandco.com. Any claims or questions submitted to any email address except support@linneaandco.com may not a receive response. We will only offer a replacement or in store credit of the item originally ordered, no refunds, substitutions or exchanges. LINNEA is not responsible for lost or stolen packages or damages that occur once package(s) are received. LINNEA releases all accountability and liability once the designated shipping carrier takes possession of the package(s). LINNEA is not responsible for incorrect shipping addresses, and all costs associated with amending an incorrect address are the sole responsibility of the purchaser. If your package tracking status says 'delivered' and is yet to be received, please wait at least (7) days before contacting our team to file a claim.

F.A.Q.

Don't see your question below? Contact us for additional information.

WHAT IS SAVEDBY PACKAGE PROTECTION?

SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.
HOW CAN I UPDATE MY ORDER?

To request order updates or changes, contact our team at support@linneaandco.com or call (317) 324-4002. Please note that modifications may only be available within one business day of order placement and before your shipment departs our studio. We encourage careful review of your selections, as all sales are final.
CAN ORDERS BE RETURNED OR EXCHANGED?

Our products are carefully inspected before shipping to ensure the highest quality. Please note that all sales are final, we do not accept returns or exchanges. We encourage you to explore our collection thoughtfully or reach out to our team if you have questions about selecting the perfect scent for your home.
WHAT IF MY ORDER ARRIVES DAMAGED?

In the event damage occurs during shipping, please report any issues along with supporting photos (required) within three (3) days of delivery to support@linneaandco.com.  Replacements or in store credit for lost, stolen, or damaged packages may only be issued if Savedby purchase protection is purchased on the order affected. See SavedBy – LINNEA for more information.
CAN I RETURN PRODUCTS PURCHASED FROM A RETAILER?

LINNEA products purchased through retail partners are subject to each retailer's return and exchange policies. Please contact the retailer directly to discuss your purchase or request a return.