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WHOLESALE

FAQ

about the program

Become a wholesale partner

Thank you for your interest in becoming a LINNEA wholesale partner. We are deeply honored you are here! Accepted partners receive discounts, sales materials, and additional benefits. To apply, kindly fill out our application below. If you have any questions regarding our wholesale program or application process, please feel free to contact us at wholesale@linneaandco.com. We look forward to hearing from you!

apply now

To apply for a wholesale partnership, simply fill out our application below. Please allow 3-5 days for a review on your application. We reserve the right to protect zip codes and / or areas within five miles of active retail partners. LINNEA cannot guarantee all territory protection, but will research proximity to existing customers to the best of our ability per each new inquiry received.

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questions?

FREQUENTLY ASKED

What will i recieve as an accepted new wholesale partner?

To assist you in selecting from our LINNEA fragrances, we offer a sample kit (.5 oz. candles in all of our Classic, Seasonal, and Herbal scents) for $25.00 (s+h included for the domestic US only). Please note that if you decide to place an initial order with us within 30 days of receiving your sample kit, we will issue a credit for the full amount of the pod kit on your initial request. Our included catalog also goes into detail on our story and each scent's inspirations and notes. To finalize our wholesale partnership we will need an Indiana Sales Tax Exemption form (required by our state), credit card authorization form, and an opening order.

What are order minimums & terms of payment?

Orders must be placed in case pack quantities of six. All domestic and international orders are shipped under prepaid conditions. We accept Visa, Mastercard, American Express, and payment by direct deposit or ACH. Please note all credit cards will be charged at the time of shipment. Order minimums are as follows: •Opening orders are a minimum of $450+ •Reorders are a minimum of $200+

What is the average shipping turnaround time?

Orders are shipped prepaid via the LINNEA FedEx Ground account, but can honor third party shipping requests with a shipping or handling fee applied. Expedited or alternate shipping method requests must be approved prior and will incur additional handling charges. Since LINNEA products are handcrafted in small batches, please allow a two (2) to three (3) week turnaround from the time of order. During peak seasons and holiday times, lead time may be longer so please call for special accommodations should a faster turnaround time be needed. We reserve the right to halt shipments during periods of extreme heat and cannot guarantee the condition of candles or temperature sensitive products during such periods. If shipments are made during extreme heat conditions, additional packaging fees will be applied. For international orders, all orders are shipped F.O.B. Carmel, Indiana 46032.

What if product breaks in shipment or I have returns?

Freight damages are the responsibility of the carrier. Damages from shipping must be reported within five (5) days of the shipment’s receipt, and requires a photograph of the damaged goods along with a full description emailed to wholesale@ linneaandco.com. Keep all packaging materials and do not use the product(s) until the shipping issue has been documented with the carrier. LINNEA will file a carrier claim on your behalf. LINNEA will replace the damaged goods or issue a credit on a future order only. No refunds will be given. At LINNEA, we take great pride in producing the highest quality products available. Slight variations are considered a part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within five (5) days of receipt of your merchandise to resolve. Any unauthorized cancellations, refused orders, or returns will be charged a 20% restocking fee plus all freight charges.

What if I am online only with no brick & mortar?

We are currently limiting the number of US-based online-only retailers. If you are interested in selling online, please send a link of your store’s website to wholesale@linneaandco.com. For approved online stores, product pricing must be MSRP. LINNEA may not be sold on Amazon.com, EBay.com, or any other unauthorized resale site. We reserve the right to revoke wholesale partnerships for all unauthorized reselling or pricing below MSRP.